Covid-19 security measures

LAST-MINUTE COVID RESTRICTIONS: from december 4th 2021 until january 24th 2022 new restrictions apply when entering Bars & Restaurants in hotels.

All individuals over 12 years old are required to show a valid document to certify any of the following circumstances:

1. Complete COVID-19 vaccination certificate
2. Certificate of a negative PCR, TMA or PRAg test taken between 48 and 72 hours before entering the hotel premisees
3. Proof of certificate of having suffered from COVID-19 within the last 6 months

Our commitment of cleanliness

The health and wellbeing of our guests and hotel staff is our highest priority.

To help alleviate the risk of COVID-19 transmission through person-to-person contact, the hotel has added social distancing signage to the lobby and re-arranged furniture to create more space. We strongly encourage our guests to follow in-house social distancing measures with other guests.

Following updated cleaning protocols, high-touch surface areas are currently being cleaned with hospital-grade disinfectants and with increased frequency..

Contactless hand sanitation dispensers are distributed throughout the hotel common areas for our guest’s benefit.

Vertical transparent standing sneeze-guard methacrylate acrylic partitions have been added to the front desk counter to improve protection during check-in process. However, secure online check-in (*) is available to minimize the time spent by guests at the counter when checking-in at our property.

_{(*) contact our staff for further instructions on how to check-in on-line.
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All our associates wear masks following current hygiene protocols.

In-room "best practices"

• Room Seal to indicate that guest rooms haven’t been accessed since they were cleaned.
• Reduced paper amenities (like pads and guest directories) in the rooms.
• Extra disinfection of top 10 high touch areas in guest rooms including:
  • Room card-keys
  • light switches
  • door and window handles
  • TV & Apple TV remotes

Elevators

• Always wear a mask inside the elevator, even if you’re riding alone: a mask will help protect you from the previous user and will protect the next one from your germs
• Avoid touching your face after touching elevator buttons, and wash your hands afterwards.
• Taking the stairs is always highly recommended whenever possible!.

Gym

Special safety measures are in place to access the Gym: in-advance booking is required in order to provide a clean and disinfected private space for our guests (**)

_{(*) ontact our staff for further instructions on how to access the Gym & Sauna spaces.
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Food safety

Guests can make requests and order room-service by texting from their own smartphone to the hotel's front-desk official WhatsApp account.

Wait to be served:
According to local regulations, customers must be seated at all times, free access to tables or consumption while standing is forbidden.

Operational policies for in-room breakfast & dining, as well as new approaches to buffet are also being designed.